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La Suède, un marché des pompes à chaleur mature : comment éviter les clients mécontents à long terme.

Sweden, a mature heat pump market: how to avoid dissatisfied customers in the long run.

Auteurs : FEHRM M.

Résumé

With more than 360 000 heat pumps installed, Sweden has gained a lot of experience over the last 20 years. A certification programme for installers was set up and a special "court" to solve problems between customers and installers has been founded. Still, some customers are dissatisfied with the heat pump or rather the heat pump installation/installer. If you follow some simple rules, summarized at the end of the paper, the number of dissatisfied customers can be kept very low. The paper primarily discusses heat pumps in single-family dwellings.

Détails

  • Titre original : Sweden, a mature heat pump market: how to avoid dissatisfied customers in the long run.
  • Identifiant de la fiche : 2005-0481
  • Langues : Anglais
  • Sujet : Chiffres, économie
  • Source : Hands-on experience with heat pumps in buildings. Workshop report [CD-ROM].
  • Date d'édition : 10/10/2001

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